Data Security

299tk Privacy Policy — How Your Information Is Protected

Your personal information is stored with the highest level of security at 299tk. Find out exactly what data we collect, why we collect it, and how we keep it safe — all explained transparently here.

Last Updated: January 2026  |  Language: Bengali (bn-BD)  |  Applicable: Bangladesh

Our six core principles for protecting your privacy

How every piece of your information is handled at 299tk

SSL Encryption

All data transmissions on 299tk are secured with 256-bit SSL encryption. Your information cannot be read by any unauthorized party.

No Sale of Personal Data

We never sell your personal information to third parties. Your data is not shared with anyone except where required by law.

Secure Server Storage

All your data is stored on secure, firewall-protected servers. Regular security audits and penetration tests are conducted.

Minimal Data Collection

Only information strictly necessary to provide the service is collected. No unnecessary personal data is requested.

Right to Delete Your Data

You may request deletion of your data at any time. We will process the request within the designated timeframe.

Prompt Breach Notification

In the event of a security breach, we will notify affected members within 72 hours.

Our Commitment: At 299tk, your privacy is not just a legal obligation — it is the foundation of our business. We make data protection our top priority in every design decision we make.

1Introduction

299tk is a trusted online gaming and entertainment platform in Bangladesh. Our Privacy Policy explains what information we collect when you use the 299tk website or mobile app, why we collect it, and how we use and protect it.

This Privacy Policy applies to all 299tk services. By creating an account or using the 299tk platform, you are considered to have accepted the terms of this Privacy Policy.

We believe transparency is the foundation of trust. That is why all our data processing activities are presented here in plain language — without complex legal jargon.

2What Information We Collect

The following types of information are collected to provide services on 299tk:

Type of Data Example Reason for Collection
Identity Information Name, date of birth, national ID number KYC Verification & Age Confirmation
Contact Information Mobile number, email address Account Registration & Notifications
Financial Information BKash/Nagad number, transaction history Payment Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Usage Data Game history, login times, session data Service Improvement & Responsible Gaming

We never store your full bank account number or credit card details directly. Payment information is always processed through a secure payment gateway.

3How We Use Your Information

299tk uses collected data only for specific, legitimate purposes. The ways your information may be used under this Privacy Policy are detailed below:

  • Account Management: To verify registration and login, and to keep your account secure.
  • Service Delivery: To process game access, deposits, withdrawals, and bonus awards.
  • Customer Support: To handle your complaints and inquiries and to provide customer support.
  • Security & Fraud Prevention: To detect suspicious activity and keep your account secure.
  • Marketing Communications: To notify you about promotions and offers only with your consent.
  • Legal Compliance: To comply with applicable laws in Bangladesh and meet regulatory requirements.
  • Service Improvement: To analyze user experience and further improve the platform.
  • Responsible Gaming: To monitor gameplay patterns and identify potential issues at an early stage.

We never sell your data to advertisers or data brokers. Under the 299tk Privacy Policy, all use of your information is strictly limited and controlled.

4Data Storage & Protection

299tk has implemented industry-standard technical and organizational measures to protect your data:

  • Encryption: AES-256 encryption is applied to data both at rest and in transit.
  • Access Control: Only authorized personnel may access specific data on a need-to-know basis.
  • Regular Audits: Security audits and vulnerability assessments are conducted every quarter.
  • Server Location: Your data is stored in secure data centers with 24/7 monitoring.
  • Retention Period: Active account data is retained for the duration of the service. After account closure, it may be kept for up to 5 years as required by law.

No method of transmission over the internet is 100% secure. However, 299tk always maintains the highest security standards and responds swiftly to any security incident.

5Sharing Data with Third Parties

Under the 299tk Privacy Policy, data is shared with third parties only in limited circumstances:

  • Payment Processors: bKash, Nagad, Rocket — only the information necessary to complete transactions.
  • Game Provider: Limited session data shared for the operation of licensed third-party games.
  • Law Enforcement: As required to comply with Bangladesh law and judicial orders.
  • Technology Service Providers: For hosting, analytics, and security services — under strict contractual agreements.

Data Processing Agreements (DPA) are in place with all third-party partners, ensuring they meet 299tk's privacy standards. No third party may use your information for their own purposes.

6Cookies & Tracking Policy

299tk uses cookies and similar technologies on its website and app to enhance your browsing experience.

  • Essential Cookies: Login sessions and security tokens — the site cannot function without these.
  • Functional Cookies: To remember your language preferences and theme settings.
  • Analytics Cookies: To understand which pages are used most — fully anonymized.
  • Marketing Cookies: To show you relevant offers only with your consent.

You can manage or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of some site features.

7Your Rights

Under the 299tk Privacy Policy, you have the following rights regarding your own data:

Right to Access Your Data

You can request to see what information we hold about you.

Right to Correct Your Data

You may request that inaccurate or outdated information be updated or corrected.

Right to Delete Your Data

You may request that your data be deleted under certain circumstances.

Objection to Processing

You may object to the use of your data for marketing purposes.

Data Portability

You may request an export of your data in a structured format.

Restriction of Processing

You may request that data processing be temporarily restricted under certain circumstances.

To exercise any of these rights, please contact our customer support team. We will respond within 30 days of receiving your request. In some cases, following identity verification, this period may be extended to 60 days.

8Child Protection

299tk's services are intended exclusively for individuals aged 18 and above. We do not knowingly collect any information from minors.

  • Age is verified at the time of registration.
  • Proof of age is required during the KYC process.
  • If an underage user is identified, the account is immediately closed and all associated data is deleted.
  • If a parent or guardian believes their child's information has been collected, please contact us immediately.

9Changes to Privacy Policy

299tk may update this Privacy Policy from time to time. For any significant changes:

  • Notifications will be sent to your registered mobile number and email.
  • A popup notice will be displayed upon logging in to the site.
  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

10Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your information, please contact us:

  • Email: [email protected]
  • Live Chat: Available 24/7 on the website and app
  • FAQ: For answers to common questions, visit our FAQ Page View

Privacy complaints and data deletion requests are typically handled within 30 days. For urgent security matters, we aim to respond within 24 hours.

This Privacy Policy was originally prepared in Bengali. In the event of any conflict with a translation in another language, the Bengali version shall prevail.

Frequently Asked Questions About the Privacy Policy

Answers to the most frequently asked questions about your data security

No, never. 299tk does not sell your personal information to any third party. Limited data may be shared with partners such as payment gateways strictly as needed to operate our services, and only under binding agreements for specified purposes.

Most data is deleted upon account closure. However, certain information may be retained for up to 5 years to meet legal and regulatory requirements. Any retained data is used solely for legal purposes.

Yes, you may exercise your right to access your data. Submit a request to customer support and a copy of your stored information will be provided within 30 days, following identity verification.

Absolutely. You can turn off marketing notifications at any time from your account settings. Each email also includes an unsubscribe link at the bottom. Please note that critical account security messages cannot be disabled.

For certain technical services, data may be processed on international servers. In all such cases, international data protection standards are followed — including GDPR-compliant agreements — to ensure your information remains protected.
Your Privacy Is Protected

Enjoy 299tk in a safe environment

Play with confidence knowing your data is safe. Join the platform trusted by millions of players across Bangladesh.

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